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​Answers to Frequently Asked Questions

  • Can I live in the property while you work?
    Depending on the scope of work, yes! We go to great lengths to contain our work to the specific part of the home or building being renovated. When work begins, we install floor protection and set up barriers around the construction area to keep your home clean. When work ends, we offer a professional cleaning free of charge.
  • Do you offer a guarantee for your work?
    We believe in doing quality work the first time around. However, if concerns arise, we stand behind our completed work with a 1-Year limited warranty. We value your business and want to be your first call on the next project!
  • Do you work in mid-rise and high-rise buildings?
    We have extensive experience working with mid and high rise management companies and condominium boards. We are familiar with the rules governing construction in large multifamily buildings and the materials necessary to ensure the job is done right.
  • How does project payment work?
    On projects under $100K, we request 50% of the overall job cost prior to initiating the job with 50% upon satisfactory completion of the project. On projects over $100K, we request 40% of the overall job cost prior to initiating the job with 40% paid upon completion of rough carpentry and trades and 20% upon satisfactory completion of the project. For your convenience, we do accept online payment through QuickBooks online invoicing or by certified check.
  • How long will it take to complete my job?
    As part of our comprehensive estimate, we will provide a job length estimate based on our years of project experience.
  • What is a Lien Waiver?
    When the project is complete, we will present a lien waiver to you in exchange for a release of liability and final payment. A Lien Waiver waives the contractor’s right to seek payment in the future for work performed. You should always request a lien waiver once work has been completed.
  • What should I expect after the initial walk-through?
    Expect to receive within 5-business-days a comprehensive estimate outlining the specific scope of work to be completed, the cost estimate and payment schedule, the estimated timeline and contractual disclosures along with a State of Illinois Consumer Rights Brochure.
  • What should I expect when we meet?
    First, expect a professional! We take pride in our appearance and punctuality. Next, expect to review the existing structure or space with our representative and discuss your vision and your purpose for the project. If you have pictures of similar projects you like, we’d like to see them. If not, we have plenty of examples of past work to show you.
  • Why do you take pictures of the jobsite?
    As you can see, we are very proud of transforming the ordinary into the extraordinary. We take photos along the journey to document that transformation for you and our future clients.
  • Why does my building need a separate operating account?
    The autonomous operating account ensures your assets are not commingled with other funds, which maximizes reporting clarity and minimizes legal risk to the owner.
  • What does it mean to be a General Contractor?
    Sienna Remodeling is a General Contractor, which means we oversee your project from start to finish. Although, we started our careers doing all contracting work ourselves, now we use that extensive experience to organize and supervise subcontractors in the performance of your job.
  • What kind of insurance do you hold?
    Sienna Remodeling has $1 million in general liability coverage.
  • Who pulls the city permit?
    Typically, for smaller jobs, it is the responsibility of the client to pull proper permits for renovation work. We are always available to help clients through this sometime tedious process.
  • What if I have a preferred partner?
    If you have a preferred partner such as an architect, engineer or tradesmen, we would love to work with them!
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